Shipping policy

📦 Shipping & Delivery Policy

🕒 Processing Time

Orders are processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

🚚 Shipping Rates & Delivery Time

🇳🇿 New Zealand (Domestic)

• Standard Shipping: NZD $7.99
• Free Shipping on orders over NZD $150
  Delivery timeframe:
  • 1–3 business days (urban)
  • 2–5 business days (rural)

🌎 International Shipping (Australia, Canada, UK, etc.)

• Standard International Shipping: NZD $20.00
• Free International Shipping on orders over NZD $300
  Delivery timeframe may vary by location, typically 5–14 business days, depending on your local courier and customs clearance.

🔁 Pre-Order Items

If your order includes a pre-order item, the estimated dispatch date will be listed on the product page.

All items will ship together once the pre-order stock is available.

If you wish to receive in-stock items earlier, please place a separate order.

📦 Tracking

All orders come with tracking. A tracking number will be emailed once your parcel is dispatched.

📬 Lost or Stolen Packages

We are not responsible for packages marked as delivered by the courier.

If your order is missing, please contact the courier directly.

📩 Questions? Reach us at admin@cozyynook.store